About Destination Österlen AB

The company Destination Österlen AB with organisation number: 556651-2181.
The company's postal address is Destination Österlen AB, Storgatan 25, 272 31 Simrishamn.
If you wish to get in touch with us, please send an email to info@osterlen.se with your enquiry and contact details and we will get back to you shortly. You can also call 072 233 77 94

Booking

Destination Österlen AB (hereinafter österlen.se) is responsible for the booking on this page. These supplementary travel conditions to SRF's conditions apply between österlen.se, Storgatan 25, 272 31 Simrishamn and you who, yourself or through another, enter into an agreement with the company as stated in the confirmation. The agreement applies to all types of products where österlen.se is the organiser unless otherwise stated.

If you book additional travel services for your trip or holiday via this/these link(s), you are NOT covered by the rights applicable to package travel under Directive (EU) 2015/2302. Therefore, our company, österlen.se will not be responsible for the proper fulfilment of these additional travel services. In case of problems please contact the relevant service provider.

However, if you book additional travel services via this link(s) within 24 hours of receiving confirmation of your booking from our company österlen.se, those travel services will form part of an interlinked travel arrangement. In such a case, österlen.se has, in accordance with EU law, a defence for the reimbursement of your payments to österlen.se for services not fulfilled as a result of österlen.se's insolvency. Please note that this does not include a refund if the service provider concerned becomes insolvent.

PRICES
The prices in the price list are quoted in Swedish kronor unless otherwise stated. We reserve the right to make changes due to price and exchange rate changes beyond our control after this date.

WHEN DOES MY BOOKING BECOME BINDING?
The booking is valid for both österlen.se and you as soon as österlen.se has confirmed the booking and you have paid the agreed registration fee (or the full amount for the booking) within the agreed time.

WHAT, WHEN AND HOW SHOULD I PAY?
Both by phone and online, according to the terms and conditions at the time of booking, you only pay by swish and/or credit card. To protect and encrypt your credit card details as they pass through our system, we use Secure Socket Layer (SSL) technology.

Please note that in the case of special rates and offers, refunds are sometimes not possible. Please check the room and price details carefully before making your reservation.

CANCELLATION INSURANCE
In some cases, a voluntary cancellation cover can be taken out for the booking. Compensation is payable if you cannot reasonably go on your trip because you, your travelling companion or a close relative suffers an acute illness, accident or death.

Close relative means the insured person's spouse, child, grandchild, sibling, parent, grandparent, parent-in-law, person with whom the insured person lives in a marriage-like relationship or someone in your travelling companion in your booking. Acute illness means illness that you did not know, could not have known or should not have known would occur when you booked the trip. The event must be supported by a valid medical certificate.

There are some exceptions for when cancellation cover does not apply.

  • Cancellation cover cannot be taken out by groups of more than 9 people.
  • Cancellation cover can only be taken out at the time of booking.
  • Cancellations must be made no later than the day before the arrival date. In case of later cancellation, no refund will be given.
  • The cancellation cover is only valid together with a medical certificate and must be sent to us no later than five working days after cancellation. The medical certificate must be completed by a doctor affiliated with the Swedish Social Insurance Agency and the certificate must be certified with the doctor's name, contact telephone number and stamp. The medical certificate must state: date of examination, examination results, diagnosis and that you cannot travel.
  • In the event of cancellation against cancellation insurance, the cancellation insurance is not refundable.

WHAT DO WE NOT REIMBURSE

  • Acute exacerbation of an existing disease/chronic condition.
  • Examination, treatment and/or hospitalisation that was planned before the trip was booked.
  • Planned operations and related diseases or medical conditions arising from them

CANCELLATION COSTS
When cancellation cover is not taken out or does not apply. When booking a combination of different product categories, the strictest cancellation and amendment rule always applies. If you want to review, change or cancel your booking, please follow the instructions provided in the confirmation email. Please note that you may be charged for cancellation in accordance with the hotel's cancellation policy and no-show policy! We recommend that you read the hotel's terms and conditions carefully before finalising your reservation.

PLEASE NOTE! For some events and for group bookings (over 9 people), special conditions for cancellation fees apply.

In case of cancellation or change, the following charges apply unless otherwise stated in your booking confirmation:

  • Cancellation and changes to hotels, hostels, guesthouses and bed breakfasts only For room bookings, such as hotel rooms, that are not part of a package, cancellation must be made no later than three days before arrival for a full refund, excluding any fees. Cancellations made later than three days before arrival will not be refunded.
  • Cancelling and changing a package, activity, event, ticket, gift card or transport

Not subject to cancellation or change, unless otherwise stated in the booking confirmation (cancellation and change do not apply to certain offers or discounts)

PLEASE NOTE! Cancellations via the Call Centre must be made within our regular opening hours. Please note that your cancellation is not valid until you have received a written cancellation confirmation from österlen.se. If you are unable to attend at short notice and outside of office hours, you can contact the property directly for possible cancellation, and you must notify österlen.se the next working day. Refunds cannot be guaranteed if the cancellation is made directly to the hotel. Please note that some discounts and offers cannot be changed or cancelled. Refunds will not be given in case of a "no-show". Please refer to your booking confirmation received at the time of booking for more information about your reservation and your booking conditions.

Special conditions for events and group bookings (more than 9 people). When you want to cancel or change a group booking, the following applies unless otherwise specified in your booking information:

Cancellation of whole group or part of group

  • up to 35 days prior to arrival, the reservation can be cancelled without charge.
  • later than 35 days before arrival, 50 % of the last indicated booking value will be charged.
  • later than 21 days before arrival, 75% of the last indicated booking value will be charged.
  • later than 7 days prior to arrival, 100% of the last indicated booking value will be charged.
  • fees for cancellation protection, amendment, invoicing and cancellation fees are non-refundable.
  • If the trip cannot be used for reasons that are valid according to SRF's travel conditions, the entire booking amount will be refunded with a deduction for a cancellation fee of SEK 750 set by österlen.se.

AMENDMENT COSTS
SEK 150 per booking and event. Please note that changing the arrival or departure date is considered a cancellation.

CLAIMS
Any complaints must be made to the person responsible for the product, such as the hotel manager/golf course manager etc. or their representative as soon as possible. If you do not get the problems corrected, please contact österlen.se by phone +46 722 33 77 94 or e-mail info@osterlen.se

You lose your right to claim if you do not notify the product supplier on site. If you leave the accommodation, golf course or event without the organiser having had reasonable time to solve the problem, you lose your right to compensation. Any claim for compensation must be received by österlen.se in writing no later than 30 days after the end of the trip.

Online shop

General
To shop at Destination Österlen AB you must be 18 years old or have parental consent. Items placed in the shopping basket are not reserved until you have completed the order and had it confirmed.

Minimum order value
The minimum order value is currently SEK 100.

Order
Once you have finalised your order, an order confirmation will be sent to your email address. The confirmation will contain all the details of the products, price, billing and delivery address. If any information in the order confirmation is incorrect, please contact us immediately by e-mail at info@osterlen.se.

Delivery
Our normal delivery times are 3-6 working days. Orders placed on the weekend will be dispatched on the following Monday at the earliest. All parcels are delivered by Postnord. Free shipping within Sweden when you shop for at least SEK 599, otherwise SEK 49 per order.

If your parcel is lost during delivery
We at Destination Österlen AB are not responsible if PostNord loses a parcel during delivery. In the unlikely event of this happening, we will refund 30% of the order value to the customer as compensation.

Uncollected parcels
Shipments that are returned to Destination Österlen AB unpaid are not the same as returns. We charge SEK 299 for unsolved packages.

Prices
All prices in the shop are in SEK and include 25% VAT. We reserve the right for price changes caused by price changes from suppliers, misprints in the price list or errors in price due to incorrect information and reserve the right to adjust the price.

Right of cancellation
When buying goods on the website, you as a customer have a 14-day right of cancellation that applies from the time you receive an item you ordered.

When exercising the right of cancellation
You must notify your cancellation. The notification should be sent to info@osterlen.se
The notice must clearly state your name, address, e-mail address, order number and the goods to be returned. You should return the products to us immediately and at the latest within 14 days of the cancellation notice. You are responsible for return shipping (SEK 49) and for the delivery and condition of the products upon return. The products should therefore be sent well packaged and unused to Destination Österlen AB Storgatan 25, 272 31 Simrishamn. Include your contact details and order number. We will refund your item to the same account you specified when placing your order.

Right of cancellation of ticket purchase
The rules on cancellation in the Distance and Off-Premises Contracts Act (2005:59) do not apply to the purchase of event tickets. Once payment has been made, you are therefore bound by your purchase. However, you can cancel a booking until payment has been made.

The right of cancellation does not apply
On our live sales via Instagram as this counts as a special order.
If more than 14 days have passed since you received your product.
if the goods are not returned to us in the same condition as when they were delivered to the customer

Complaints and grievances
We always carry out a visual inspection of our products before they are dispatched. Should the product still be damaged when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation. You must always contact us for authorisation before returning a defective product. The complaint should be sent to info@osterlen.se immediately after the defect is discovered.
In the event of a complaint, we follow the guidelines of the General Complaints Board.

Limitation of liability
We do not accept any liability for indirect damage that may arise from the product. Nor are we liable for delays or errors resulting from circumstances beyond the control of the company (Force Majeur). These circumstances may include, for example, labour disputes, fire, war, government decisions, reduced or no delivery from suppliers. Furthermore, no liability is assumed for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.

Product information
We reserve the right to make any printing errors on this website as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as some colour differences may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.

Personal data
By shopping at Destination Österlen AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We do not sell your data to third parties without a legal basis. Destination Österlen AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. We apply the rules set out in the GDPR when we store and process your data, for example for delivery and payment solutions.

Cookies
Our cookies improve access to our website and identify returning visitors. In addition, our cookies improve the user experience by tracking and targeting user interests. Our use of cookies is essentially not linked to personally identifiable information on our website.

Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also stored. The information is stored to be able to complete the purchase and to protect the parties against fraud.
Destination Österlen AB uses Nets as a payment solution.

Amendments to the General Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions are deemed to be accepted in connection with the order or visit to the website.

Rights of use for images

The establishment/company guarantees that the Image(s) may be used freely and that the right of use shall be granted without compensation to the copyright owner.

The establishment/company grants Destination Österlen AB the right to use the Image(s) in its operations during the subscription period as follows:

  • Publication on www.österlen.se
  • Publication in printed matter, catalogues or equivalent now and in the future
  • Publication in customer magazine or equivalent information source
  • Storage of the Image(s) in Destination Österlen AB internal image archive
  • Use of the Image(s) as press images during the subscription period
  • Completely free right of use during the subscription period

PRIVACY POLICY

Destination Österlen's policy for personal data

GENERAL
Destination Österlen AB respects your privacy and right to control your personal data. Our guiding principles are simple. We will be transparent about what data we collect and why. We will protect your data as if it were sacred.

Destination Österlen AB's personal data policy describes what data we collect, the purpose for which it is collected, how you can control your own data and how you can contact us. This privacy policy applies when you use apps, web pages and services included under an app or on a website administered by Destination Österlen AB. Destination Österlen AB is the data controller in accordance with these terms and is responsible for ensuring that processing takes place in accordance with applicable law.

PERSONAL DATA WE COLLECT
Destination Österlen AB collects the information primarily directly from you as a customer. Examples of personal data we collect are your name and email address.
Destination Österlen AB may update your data from other public registers, such as SPAR, if it is necessary to maintain good record keeping.

Destination Österlen AB registers personal data in connection with:
Registration for a service offered via the various platforms offered by Destination Österlen AB.
When you enter your email address or mobile phone number on the website.
If you contact us by email, by phone, our websites and social media.
If you sign up to our newsletters.
Your visit to our websites and app, including but not limited to traffic data, location data, weblogs and other communication data and e.g. the IP address, type of device, operating system and browser type used for the visit.

Collection with consent
By clicking on "I agree", you agree that the personal data, such as your name and email address, you enter in various places on this website may be used for marketing purposes for the service exposed in connection with which you are asked to enter your personal data.

When you click on the "I agree" button, you also agree that we from Destination Österlen AB may place a so-called third-party cookie on your computer. This cookie will follow you and your browsing behaviour in order to offer you marketing based on your behaviour.

How we use the information we collect
Destination Österlen AB processes personal data mainly for the purposes listed below and for any additional purposes specified at the time of collection:

To fulfil orders for services via one of the platforms offered by Destination Österlen AB;
Enable good customer service, such as dealing with your enquiries, correcting inaccurate data or sending you information you have requested such as newsletters;
Data on service orders are stored and analysed, and form the basis for offers and discounts as well as marketing of both a general and targeted nature;
To manage customer profiles, conduct analyses and market research;
For system administration and to produce statistical data on our users' behaviour and patterns, but this does not identify any individual but is done at an aggregate level;
To develop, deliver and improve our products and services by analysing your behaviour on our websites and app.

Personal data is also used for analysis to perform segmentation/profiling, in order to develop targeted offers and services
To send you information and marketing via SMS, email, app, push or other digital contact channels such as social media when you have an active customer relationship with us;
To contact you by email or post about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this marketing at any time;
To provide you with relevant recommendations, offers and customised services based on what others with similar behavioural patterns have been interested in, what services you have chosen, looked at and shown interest in;
To help us develop our website and app to be more useful and to improve your user experience of the platforms offered through Destination Österlen AB by being able to customise the display of the services to the device used;
To send important messages such as communications about changes to our terms and policies;

INFORMATION THAT CAN BE DISCLOSED
We may share information with other companies that process data on our behalf in order for us to perform our services, such as analysis, distribution or other services to enforce and apply our terms of use and terms of delivery. However, in all processing of personal data, a high level of security and confidentiality is always maintained.

Destination Österlen AB only cooperates with partners who process personal data within the EU/EEA or with companies that maintain the same level of protection as within the EU/EEA by, for example, having joined the so-called Privacy Shield agreement between the EU and the USA.

ABOUT COOKIES
When you use our website and app, personal data may be collected via e.g. cookies. However, this is only done via a separate consent. This stores information about your use and the pages visited. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When you visit our websites where our services are provided, various technologies may be used to recognise you in order to learn more about our users. This may be done directly or through the use of third-party technologies.

LEGAL BASIS, STORAGE AND DELETION OF PERSONAL DATA
By submitting information to Destination Österlen AB, you give your permission for Destination Österlen AB to register and store information about the service purchased and process the specified personal data for the specified purposes. As a legal basis for processing, Destination Österlen AB will refer to fulfilment of contract, legal obligation, legitimate interest or consent. If Destination Österlen AB uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can withdraw your consent at any time by contacting us, for contact details see the heading How to contact us.

The processing is carried out in accordance with current legislation and means that personal data is not retained for longer than is necessary for the purposes of the processing. Destination Österlen AB will store your personal data as long as you are a customer with us. For marketing purposes, information older than 3 years is not used. In practice, this means that data is deleted when it is no longer relevant or necessary for analyses or direct marketing for the purposes for which it was collected. Some information may be retained longer when required by other legal requirements, such as the Accounting Act. However, a high level of security and confidentiality is always maintained in all personal data processing.

YOUR RIGHTS AND CHOICES
You have rights regarding your personal data and you have the opportunity to influence your information and what is saved. Destination Österlen AB will, on its own or the customer's initiative, correct information that is found to be incorrect. You can also request that your data be deleted or its use restricted at any time by contacting us (for contact routes see the heading How to contact us). If you feel that your rights are not respected by us, you are welcome to contact Destination Österlen AB or you can contact the Swedish Data Protection Authority (datainspektionen@datainspektionen.se).

You can opt out of receiving marketing communications from us at any time by updating your account settings on My Pages, by clicking "unsubscribe" in emails and SMS communications we send you. You are always welcome to contact our customer service to help you opt out of our communications.

You can, once a year free of charge, obtain information about what personal data is registered, by requesting in writing a so-called register extract from Destination Österlen AB.

LINKS TO OTHER WEBSITES
In the event that our website contains links to third party websites, homepages, or material published by third parties, these links are for information purposes only. As Destination Österlen AB has no control over the content of these websites or their materials, we are therefore not responsible for their content. Destination Österlen AB is also not responsible for any damage or loss that may arise from the use of these links.

HOW TO CONTACT US
For further information on data processing or if you have any questions, please contact us at info@osterlen.se

This privacy policy is effective from 2018-03-15 08:00:00

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Destination Österlen AB
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