The company Destination Österlen AB with organization number: 556651-2181.
The company's postal address is Destination Österlen AB, Storgatan 25, 272 31 Simrishamn.
If you want to get in touch with us, send an email to info@osterlen.se with your case and your contact details and we will get back to you shortly. You can also call 072 233 77 94
Destination Österlen AB (hereinafter österlen.se) is responsible for the booking on this page. These supplementary travel conditions to SRF's conditions apply between österlen.se, Storgatan 25, 272 31 Simrishamn and you who yourself or through another enter into an agreement with the company as stated in the confirmation. The agreement applies to all types of products where österlen.se is the organizer unless otherwise stated.
If you book additional travel services for your trip or holiday via this link/these links, you are NOT covered by the rights applicable to package travel under Directive (EU) 2015/2302. Therefore, our company, österlen.se will not be responsible for the proper fulfillment of these additional travel services. In case of problems, please contact the relevant service provider.
However, if you book additional travel services via this link/these links within 24 hours of receiving confirmation of your booking from our company österlen.se, those travel services will form part of a linked travel arrangement. In such a case, österlen.se has, in accordance with EU law, a protection for the reimbursement of your payments to österlen.se for services not fulfilled as a result of österlen.se's insolvency. Please note that this does not mean a refund if the service provider concerned becomes insolvent.
PRICES
The prices in the price list are given in Swedish kronor unless otherwise stated. We reserve the right to make changes due to price and exchange rate changes beyond our control after this date.
WHEN IS MY BOOKING BINDING?
The booking is valid for both österlen.se and you as soon as österlen.se has confirmed the booking and you have paid the agreed registration fee (or the full amount of the booking) within the agreed time.
WHAT, WHEN AND HOW DO I PAY?
Both by phone and online, according to the conditions at the time of booking, you pay only by swish and/or credit card. To protect and encrypt your credit card information as it passes through our system, we use "Secure Socket Layer" (SSL) technology.
Please note that in the case of special rates and special offers, refunds are sometimes not possible. Please check the room and price details carefully before making your reservation.
CANCELLATION PROTECTION
In some cases, voluntary cancellation protection can be taken out for the booking. Compensation is paid if you are reasonably unable to complete your trip due to acute illness, accident or death of you, your travel companion or a close relative.
Close relative means the insured person's spouse, children, grandchildren, siblings, parents, grandparents, parents-in-law, a person with whom the insured person lives in a marriage-like relationship or a member of your travel party in your booking. Acute illness means an illness that you did not know, could not or should not have known would occur when you booked the trip. The incident must be supported by a valid medical certificate.
There are some exceptions when cancellation protection does not apply.
WHAT WE DO NOT REPLACE
CANCELLATION COSTS
When cancellation insurance has not been taken out or does not apply. When booking with a combination of different product categories, the hardest cancellation and change rule always applies. If you want to review, change or cancel your booking, follow the instructions in the confirmation email. Please note that you may be charged for cancellation in accordance with the hotel's cancellation policy and no-show policy! We recommend that you read the hotel's terms and conditions carefully before making your reservation.
NOTE! For some events and for group bookings (over 9 people), special conditions for cancellation costs apply.
In case of cancellation or modification, the following fees apply unless otherwise stated in your booking confirmation:
Cannot be cancelled or modified, unless otherwise stated in the booking confirmation (cancellation and modification do not apply to certain offers or discounts).
NOTE! Cancellation via Callcenter must be done within our regular opening hours. Please note that your cancellation is not valid until you have received a written cancellation confirmation from österlen.se. If you are prevented at short notice and outside office hours, you can contact the property directly for possible cancellation, and you must then notify österlen.se on the next working day. Refunds cannot be guaranteed if the cancellation is made directly to the hotel. Please note that some discounts and offers cannot be changed or canceled. Refunds are not available in case of "no-show". See your booking confirmation received at the time of booking for more information about your reservation and your booking conditions.
Special conditions for events and group bookings (more than 9 people). When you want to cancel or change a group booking, the following applies unless otherwise specified in your booking information:
CHANGE COSTS
150 SEK per booking and occasion. Please note that a change of arrival or departure date is considered a cancellation.
COMPLAINTS
Any complaints should be made to the person responsible for the product, such as the hotel manager/golf course manager etc. or his/her representative as soon as possible. If you do not receive a correction of the problems, please contact österlen.se by phone +46 722 33 77 94 or e-mail info@osterlen.se
The right of complaint is lost if you do not notify the product supplier on site. If you leave the accommodation, golf course or event without the organizer having had reasonable time to solve the problem, you lose your right to compensation. Any claims for compensation must be received by österlen.se in writing no later than 30 days after the end of the trip.
General
To shop at Destination Österlen AB, you must be 18 years old or have parental consent. Items placed in the shopping cart are not reserved until you have completed the order and had it confirmed.
Minimum order value
The minimum order value is currently 100 kr.
Order
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation, you will find all information about the products, price, billing and delivery address. If there is any information that is not correct in the order confirmation, please contact us immediately by e-mail info@osterlen.se.
Delivery
Our normal delivery times are 3-6 working days. Orders placed on the weekend will be sent on the following Monday at the earliest. All packages are delivered by Postnord. Free shipping within Sweden when you shop for at least SEK 599, otherwise SEK 49 per order.
If your package is lost during delivery
We at Destination Österlen AB are not responsible for if PostNord loses a package during delivery. In the unlikely event that this should happen, we will refund 30% of the order value to the customer as compensation.
Uncollected packages
Shipments that are returned to Destination Österlen AB are not the same as returns. We charge 299 SEK for unredeemed packages.
Prices
All prices in the shop are in SEK and include 25% VAT. We reserve for price changes caused by price change from supplier, misprint in the price list or inaccuracies in price due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you receive the goods you have ordered.
When exercising your right of withdrawal
You must notify your withdrawal. The notice should be sent to info@osterlen.se
The notice should clearly state your name, address, email address, order number and the goods you are returning. You should return the products to us immediately and at the latest within 14 days of the cancellation notice. You are responsible for return shipping (49 SEK). You are responsible for the delivery and condition of the products upon return. The products should therefore be sent well packaged and unused to Destination Österlen AB Storgatan 25, 272 31 Simrishamn. Include your contact details and order number. We will reimburse your product to the same account you specified when you placed your order.
Right of withdrawal from ticket purchases
The rules on the right of withdrawal in the Act (2005:59) on Distance Contracts and Contracts outside Business Premises (the Distance Contracts Act) do not apply to the purchase of event tickets. Once payment has been made, you are therefore bound by your purchase. However, you can cancel a booking until payment has been made.
The right of withdrawal does not apply
On our live sales via Instagram as this is considered a special order.
If it has been more than 14 days since you received your product.
If the product is not returned to us in the same condition as when it was delivered to the customer.
Complaints
We always carry out a visual inspection of our products before they are dispatched. Should the product still be damaged when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge. You must always contact us for approval before returning a defective product. The complaint should be sent to info@osterlen.se immediately after the defect is discovered.
When making a complaint, we follow the guidelines of the National Board for Consumer Complaints.
Limitation of liability
We do not accept any liability for indirect damage that may arise from the product. We are also not responsible for delays or errors resulting from circumstances beyond the company's control (Force Majeur). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or no delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make typographical errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Personal data
By shopping at Destination Österlen AB, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We do not sell your information to third parties without a legal basis. Destination Österlen AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. We apply the rules set out in the GDPR when we store and process your data, for example for delivery and payment solutions.
Cookies
Our cookies improve access to our website and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting the user's interests. Our use of cookies is essentially not linked to personally identifiable information on our website.
Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud.
Destination Österlen AB uses Nets as a payment solution.
Changes to the General Conditions
We reserve the right to make changes to the conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.
The establishment/company guarantees that the Image(s) may be used freely and that the right of use shall be granted without compensation to the copyright owner.
The facility/company grants Destination Österlen AB the right to use the Image(s) in its business during the subscription period in the following ways:
Destination Österlen's personal data policy
GENERAL
Destination Österlen AB respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be transparent about what data we collect and why. We will protect your data as if it were sacred.
Destination Österlen AB's personal data policy describes what data we collect, for what purpose it is collected, how you can control your own data and how you can contact us. This personal data policy applies when you use apps, web pages and services included under an app or on a website administered by Destination Österlen AB. Destination Österlen AB is responsible for personal data in accordance with these terms and conditions and is responsible for processing in accordance with applicable legislation.
PERSONAL DATA WE COLLECT
Destination Österlen AB collects the information primarily directly from you as a customer. Examples of personal data we collect are your name and your email address.
Destination Österlen AB may update your information from other public registers, such as SPAR, if it is necessary to maintain good record keeping.
Destination Österlen AB registers personal data in connection with:
Registration for a service offered through the various platforms that Destination Österlen AB offers.
When you fill in your e-mail address or mobile phone number on the website.
If you contact us by e-mail, by phone, our websites and social media.
If you sign up for our newsletters.
Your visit to our websites and app, including but not limited to traffic data, location data, weblogs and other communication data and e.g. the IP address, type of device, operating system and browser type used for the visit.
Consent collection
By clicking on "I consent", you agree that the personal data, such as your name and email address, you fill in at various points on this website may be used for marketing purposes for the service exposed in connection with where you are asked to fill in your personal data.
When you click the "I agree" button, you also agree that we from Destination Österlen AB may place a so-called third-party cookie on your computer. This cookie will follow you and your browsing behavior in order to offer you marketing based on your behavior.
How we use collected information
Destination Österlen AB processes personal data mainly for the purposes stated below and for any additional purposes stated at the time of collection:
To fulfill orders of services via one of the platforms offered by Destination Österlen AB;
Enable good customer service, such as handling your requests, correcting incorrect information or sending information that you have requested eg. newsletter;
Information about ordering a service is stored and analyzed, and forms the basis for offers and discounts as well as marketing of both general and targeted nature;
To be able to administer customer profiles, conduct analyzes and market research;
For system administration and to produce statistical data about our users' behavior and patterns, but this does not identify any individual person but takes place at an aggregate level;
To develop, deliver and improve our products and services through analysis of your behavior on our websites and app.
Personal data is also used in analysis to perform segmentation/profiling, to be able to develop targeted offers and services
To send you information and marketing via SMS, email, app, push or other digital contact paths such as e.g. social media when you have an active customer relationship with us. social media when you have an active customer relationship with us;
To contact you by email or post about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this marketing at any time;
To be able to provide you with relevant recommendations, offers and customized services on what others with similar behavioral patterns have been interested in, what you have chosen for service, looked at and shown interest in;
To help us develop our website and app to be more useful and to improve your user experience of the platforms offered through Destination Österlen AB by being able to adapt the display of the services to the device used;
To send important messages such as communication about changes to our terms and policies;
INFORMATION THAT MAY BE DISCLOSED
We may share information with other companies that process data on our behalf to enable us to perform our services, such as analytics, distribution or other services to maintain and enforce our terms of use and delivery. However, a high level of security and confidentiality is always maintained in all processing of personal data.
Destination Österlen AB only cooperates with partners who process personal data within the EU / EEA or with companies that maintain the same level of protection as in the EU / EEA by, for example, having joined the so-called Privacy Shield agreement between the EU and the USA.
ABOUT COOKIES
When you use our website and app, personal data may be collected via e.g. cookies. However, this is only done via a separate consent. In this case, information about your use and the pages visited is stored. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When visiting our websites where our services are provided, various technologies may be used to recognize you in order to learn more about our users. This may be done directly or through the use of third party technologies.
LEGAL BASIS, STORAGE AND RELEASE OF PERSONAL DATA
By providing information to Destination Österlen AB, you give your permission for Destination Österlen AB to register and store information about the service purchased and process the specified personal data for specified purposes. As a legal basis for processing, Destination Österlen AB will refer to the fulfillment of a contract, legal obligation, legitimate interest or consent. If Destination Österlen AB uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can withdraw your consent at any time by contacting us, for contact details see the heading How to contact us.
The processing takes place in accordance with current legislation and means that personal data is not stored for a longer period than is necessary for the purposes of the processing. Destination Österlen AB will store your personal data as long as you are a customer with us. For marketing purposes, information older than 3 years is not used. In practical terms, this means that data is deleted when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it was collected. Some information may be retained longer when required by other legal requirements, such as the Accounting Act. However, a high level of security and confidentiality is always observed in all handling of personal data.
YOUR RIGHTS AND CHOICES
You have rights regarding your personal data and you have the opportunity to influence your information and what is saved. Destination Österlen AB will, on its own or the customer's initiative, correct information that is found to be incorrect. You can also at any time request that your data be deleted or that its use be restricted by contacting us (for contact methods see the heading How to contact us). If you feel that your rights are not respected by us, you are welcome to contact Destination Österlen AB or you can contact the Swedish Data Protection Authority (datainspektionen@datainspektionen.se).
You can opt out of receiving marketing communications from us at any time by updating your account settings on My Pages, by clicking on "unsubscribe" in email and SMS communications we send you. You are always welcome to contact our customer service for help in opting out of our communications.
You can, once a year free of charge, obtain information about which personal data is registered, by requesting in writing a so-called register extract from Destination Österlen AB.
LINKS TO OTHER WEBSITES
In the event that our website contains links to third party websites, home pages, or material published by third parties, these links are for information purposes only. Since Destination Österlen AB has no control over the content of these websites or their material, we are therefore not responsible for their content. Nor is Destination Österlen AB responsible for any damage or loss that may arise from the use of these links.
HOW TO CONTACT US
For further information on personal data management or if you have any questions, please contact us at info@osterlen.se.
This privacy policy is valid from 2018-03-15 08:00:00
